Customer Success Manager NL - Amsterdam

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Active since 30-07-2018 Job category Sales - Account Management
Location Amsterdam Level Mid-Senior level
Educational level Bachelor / Graduate Employment type Fixed term contract
Hours 38 - 40 Salary -
Savision is growing rapidly. Nowadays over 900 of the world’s most demanding companies, governments and non-profits have deployed our solutions to visualize and optimize their IT Service- and Infrastructure environment. Therefore, we are looking for a Customer Success Manager whose primary responsibility is to look after our valued customers and increase their loyalty and satisfaction.

The objective of this role is to drive adoption of our software and help customers reach the full potential of our solutions, so our software becomes an in irreplaceable part of their IT Infrastructure.

As a Customer Success Manager, you will be responsible for all EMEA and APAC customers, with a strong focus on the European market. Tasks will include the onboarding of our customers, maintaining contact, as well as providing coaching and training to optimize maximum usage.

• Contributing and developing Savision’s customer retention program and measurement for customer loyalty and satisfaction
• Being responsible for the on-boarding of customers
• Proactively improve customer service
• Educating Savision’s customers on the value they can generate from their current software subscription
• Monitor usage, proactively contact customers upon low usage and provide training to achieve optimal usage and results
• Discovering new business opportunities with existing customers
• Working closely together with Savision’s Account Managers and Regional Sales Managers to maximize results
• Maintaining contact with existing customers on a regular basis
• Encouraging clients to utilize appropriate resources, for example Savision’s Learning Center and User Group Forum
• Host monthly online User Group sessions
• Gathering feedback on our software and roadmap
• Informing our customers on the latest features and software releases

Skills, Education and Experience
• A few years’ experience as a Customer Success Manager
• Bachelor Degree
• Familiar with the Enterprise Software Industry
• Empathic, as well as customer- and service-oriented
• True listener, understanding the needs of our customers and able to provide solutions
• Exceptional verbal and written communication skills in English and preferably one other language
• Able to work in a fast-paced, self-directed entrepreneurial environment
• Experience with Salesforce CRM
• Good organizational skills and able to prioritize
• Valid work permit for the EU
• Living in the Netherlands, preferably in the Amsterdam area
• Positive and proactive attitude

What we offer
• The ability to make a significant contribution to the development of Savision
• Excellent salary and working conditions commensurate with experience
• A challenging job in an international and ambitious company
• Part of a dynamic environment where personal development is highly valued

About Savision
Savision is the market leader in service-oriented IT monitoring solutions. The company’s solutions transform infrastructure and application monitoring data into dashboards that automate and unify IT operations with IT service management workflows. Savision allows companies to maximize the value of existing IT management tools in order to optimize IT service delivery, prevent problems, and reduce service downtime.

Over 900 of the world’s most demanding companies, governments, and non-profits have deployed Savision’s solutions to visualize, rationalize, and optimize their IT service delivery workflows.
Savision is privately held and headquartered in the Netherlands, with offices in the United States and Canada.
More information
This listing is a full-time job

Job category Sales - Account Management
Industry / Industries IT
Region Noord-Holland
Keywords customer success manager, customer service, customer success, account manager

Contact information

Name Michelle Botes